Customers have the flexibility to make changes to any order they have placed within 24 hrs. Please look at the table below to learn the options that are available at each stage of your order.
| My Order Status Is | That means | Right Now I Can |
|---|---|---|
| Pending | Your order has been placed successfully, but we are still in the process of confirming payment details. Paying by Western Union may take additional time. | Request a change of shipping address; Request a change of products you have ordered.Request a change of your payment method. Cancel this order; |
| Processing | We are now manufacturing the products you ordered, checking their quality and carefully packing them for shipment. Processing period： Capless + Synthetic Hair: 3-5 calendar days; Lace Front + Top Quality High Heated Fiber: 3-5 calendar days; Capless + Human Hair: 5-7 working days; Lace Front + Human Hair: 7-10 working days; Full lace + Human Hair: 11-15 working days; (Note: wigs with length more than 20 inches and wigs in color that isn't included in our color chart will require more days to be prepared) | Request a change of shipping address; Cancel this order; |
| Shipped | Everything in your order has been packed and sent to the shipping address you provided. Standard shipping: 3-8 working days Expedited shipping:2-5 working days | Track your package Request a return or exchange; Report missing or wrong products; |
| Cancelled | This order has been canceled. | Resolve a payment issue (for refunds); |
| Complete | You have received your order and have no other concerns about this order; | Place a new order and leave your precious reviews to us; |
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