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Which kind of wigs should I choose, synthetic or human hair?
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Customer Service Dep. service@fairywigs.com
Office Hours:Monday to Friday-9:00 AM to 6:00 PM(GMT +08:00)
Special Care for Complaints and Disputes

1) Special care for Size unfitness

We recommend our customers pay attention to our size chart and measuring guide when selecting the best fit wigs. Fairywigs also features custom made service. If you have custom requirements, please just let us know. For all wigs at fairywigs.com, there is a adjustment strap for your to adjust your wigs to best fit.

If you found the size of the wig is not made rightly, please email to service_joy@fairywigs.com to complain about this, then you should provide us photo evidence to display your head measurements to support your complaint. Most importantly, what you provide should strictly accord with the measurement standards in our website.

2) Special care for Color difference

All our wigs will be strictly made according to the color you have  selected. Slight color differences may be unavoidable due to the computer screen result difference. However, if you do receive the item in a wrong color, please contact us and provide photo evidence. We will issue you a refund or conduct exchange as you wish.

3) Special care for items not as described.

Most of our wigs products  are human hair wigs, which just like your own hair, will requires personal care afterwards. When you receive the product, it's very important to take care of your wig and style it just as you do to your own hair. 

All our wigs are manufactured in our factory directly by experienced professionals and hand-made accordingly. And each wigs will go through a strict quality-inspection twice before being shipped out to minimize the slightest problems. We can boast at least 90% similarity of all the products.

4) Special care for Overdue

Since most of our wigs products need to be custom made, it may require extra time to ensure the best quality and good style.  For additional processing time, we will keep you informed by email, and if you need it urgently, we will use our fastest shipping method to manage the soonest delivery.  To ensure you receive your dress on time, please place your order as early as possible to avoid prolong processing time during peak seasons. If you need your wig urgently please leave a  remark in order for us to get it ready on time.

Additional delays may occur during shipment. We sincerely hope that you will not use additional customs clearance or other delays as a reason for requesting refunds or leaving negative feedback, if on the condition that the delay did not affect your arrangements of your important occasion.

5) Special care for defective or damaged

For defective or damaged items, the issue must be reported within 2 days of receiving the shipment.

Depending upon item availability, we will attempt to replace defective or damaged items. If a replacement cannot be issued, you will receive a partial-refund from us.

6) Special care on Customs & import taxes

We will use the best shipping courier and declare a best value of the shipped products to help our customers avoiding tax charges. If you are charged, it is your own responsibility to cover any tax charges or custom duties that incur. 

We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

7) Special care for Package missing

Please double check the completeness and correctness of your shipping address and contact number as well as email address registered when placing your order. Please provide us an address without p.o.box if possible to ensure the fastest and secure delivery.

Please keep available on the phone number provided to us once the ordered item is shipped, as our courier will contact you on the number before delivery. If due to disconnection of our customer that we can not get the complete shipping information and the package missed or returned during delivery, our customer will have to bear the responsibility. If the item was returned to us, our customer will have to pay for the  re-shipping to get the order or ask for a cancellation and 50% refund will be issued. 

If package missed due to our or our courier's reason, we will assume the full responsibility. Please contact us asap, we will send your ordered items again for free or issue a full refund if there is no time to catch your big occasion.

8) Special care on package refusal

If for any reason you are unhappy with your purchase, we will do our very best to work with you until you are satisfied. However, we are not able to accept responsibility for refused packages. Refusing a package does not cancel the order - the customer is still liable for payment.

If a customer refuses delivery of a package, and that package is shipped back to us, we will charge a flat fee for shipping and the restocking fee (50% altogether of the purchase price )since all our items are final sale and we don't have inventory.

If a customer refuses delivery of a package and the courier does not ship it back to us, we will relinquish all responsibility of that package as if it were delivered to the customer, and the customer remains liable for payment of that order.